Customer Service Representative (m/f/d)
Tasks and Responsibilities:
- Independent work with the ERP system: entering orders, preparing offers, creating shipping documents including invoicing and database maintenance
- Shipping management, customs declaration, commissioning of forwarding agents
- Coordination of delivery dates with the production management
- Continuous tracking of orders and control of the delivery status
- Project management
- Prompt response to incoming customer correspondence
- Updating and maintenance of the order list
- Supporting Controlling
Requirements and Qualifications:
- Successfully completed commercial education/training and at least 3 years of professional experience preferably in an industrial company, semiconductor industry an advantage
- Profound knowledge in order processing, focus on export processing
- Experience in dealing with customers from the Asian region desirable
- Good knowledge of Incoterms
- Experience with ERP systems
- Independent and structured work
- High customer orientation
- Strong internal and external communication skills
- Enjoy working with technically sophisticated products in an international environment
- Reliable, flexible and a good decision maker
- Team spirit
- Very good knowledge of German and English
What you can expect:
- An interesting job with a versatile range of tasks in a dynamic high-tech company
- Flat hierarchies and short communication channels
- Individual further education offers
- Retirement provision concept with employer subsidy
- 30 days holiday
- Employee events
- Free fruit, muesli, yoghurts, coffee, tea and water